FAQ
Answers to the questions you were about to ask.
Who can take ACORN courses?
ACORN courses are designed for behavioral health professionals, students, educators, supervisors, administrators, prevention specialists, peer support professionals, and others interested in expanding their knowledge and skills.
All courses are open to learners worldwide, and no professional license is required.
If you are taking a course for continuing education, certification, or licensure requirements, be sure to review the course page for applicable CE hours and accreditation
Can someone outside Oregon enroll?
Absolutely. ACORN courses are available free of charge to learners around the world.
Which ACORN courses are free?
Almost all of them. All courses on family therapy, behavioral health and aging, and integrated co-occurring conditions are available at no cost. With the exception of the Problem Gambling Counselor Precertification course, ACORN’s problem gambling treatment, prevention, supervision, and peer support courses are also free to learners worldwide.
Which organizations accredit ACORN courses?
ACORN has been approved by:
1) The National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. 7274.
2) The Mental Health & Addiction Certification Board of Oregon (MHACBO), Provider ID: 26-0044.
ACORN courses on problem gambling treatment, prevention, supervision, and peer support are also approved by the International Problem Gambling and Gaming Certification Organization (IPGGC).
Each course page indicates the number of continuing education (CE) hours and the accrediting organization.
Which courses are best for beginners?
Some of ACORN's beginner-friendly courses include the following:
2) Problem Gambling and Money,
3) Involving Family in Problem Gambling Treatment,
4) Core Family Therapy Concepts,
6) Fundamentals in Integrated Co-Occurring Disorders Services, and
Which courses are appropriate for experienced clinicians?
Experienced clinicians might benefit from the following courses:
1) Problem Gambling Treatment Consultation,
2) Administrative Supervision in Problem Gambling Treatment,
3) Socioculturally Attuned Supervision of Problem Gambling Treatment, and
How does someone receive a certificate?
Once you complete all course requirements, including the course evaluation survey, your Certificate of Completion will be available on your ACORN Student Dashboard.
Which courses should I take for CGAC II certification?
You have two options for the Advanced precertification track:
1) Take the 30-hour Working with Families in Problem Gambling Treatment series of 10 on-demand courses.
2) Take the 15-hour real-time Advanced Workshop, along with select on-demand courses on problem gambling treatment (listed on the Certification Track page).
I can’t log into my ACORN account.
As a first step, please confirm that you are using the correct email address for your ACORN account.
If you have forgotten your password, you can reset it by selecting “Sign in” and then “Forgot my password.” Enter your email address and select “Forgot my password” again. You will receive an email with a link to reset your password. Please allow 5–10 minutes for the email to arrive.
If you select “Forgot my password” multiple times, you will receive multiple reset emails. Only the link in the most recent email will work.
If you see the error message “Error: reset token failed” after clicking a reset link, you may be using an older link that is no longer valid. This can happen if you requested a password reset several times or if the link is more than six hours old. In either case, request a new password reset and use the link in the most recent email.
I am having trouble viewing videos.
Often, this issue is caused by a browser problem on your computer. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/. Here are some basic browser troubleshooting steps that may serve as a starting point:
1) Check if you are using the newest version of the browser. If not, update the browser.
2) Clear cache and restart the browser.
3) Try a different browser (Google Chrome works well).
4) Try an Incognito / Private Window (this will rule out an issue with browser extensions.
5) Restart your computer/tablet/phone.
6) If possible, try a different device.
7) If possible, try a different internet connection. School or corporate firewalls occasionally block our video provider.
I am having trouble viewing PDF lessons.
Check your browser and ensure that the application set to view PDFs is the “preview in browser” option.
I can't find my Certificate of Completion.
To access your certificate of completion, sign into your ACORN account, then:
1) Click on your username in the top right corner, select “my account.”
2) Select “certificates” on the menu on the left side.
3) Click "View".